Get A Quote

About TrueSite Digital

TrueSite Digital is Bakhashwein Enterprises' web design, SEO, hosting and custom business systems company, based in Mombasa, Kenya.

Contact Us

Contact Info

Meru Rd, Ganjoni, Mombasa, Kenya 0793 940 993 info@truesitedigital.com

Technical Support

Technical Support, TrueSite Digital
TrueSite Digital project work
TrueSite Digital project work

Technical Support

Most frustration with websites comes down to not having anyone to ask when something breaks. Technical Support means you have a direct line to a team who understands your specific site, not a generic call center.

We troubleshoot issues as they come up, broken forms, login problems, display issues, and keep you updated on what's happening and why.

Report

You let us know what's not working, as specifically as you can, though we'll ask questions if needed.

Diagnose & Fix

We investigate the cause, fix it, and explain in plain language what happened.

What's Included
  • Direct contact for technical issues as they arise
  • Troubleshooting for forms, logins, display and functionality issues
  • Clear explanations of what went wrong and how it was fixed
  • Coordination with your hosting or domain provider if needed
  • Priority response as part of maintenance plans
Common Questions

Anything from a broken contact form to a page that won't load correctly, if something isn't working as expected, that's what this covers.

Standard support runs during business hours; urgent after-hours support can be discussed for critical issues.

In many cases yes, depending on how it was built, get in touch and we'll assess it.

Explore More Services

Website Updates

Content changes, new pages, image swaps and small design tweaks handled for you without needing to touch the code yourself.

Performance Optimisation

Making your website load faster, because slow websites lose visitors, hurt SEO, and frustrate customers on mobile data.

Website Maintenance & Support

Ongoing updates, technical support, performance tuning and security monitoring so your website keeps running smoothly after launch.

Have A Project In Mind?

GET A QUOTE